DeVos Tells CFPB to Back Off on Student Loans

When federal policymakers killed banks’ ability to make government-backed student loans, David Bergeron should have been celebrating. A career official at the U.S. Department of Education, he had favored the move for years; it would save the government money, he reasoned, and make it better able to help distressed student borrowers.

But when it actually happened in 2010, he wasn’t so sure. With the move, his agency instantly became the nation’s biggest lender to college students. And in his decades of federal service, he’d arrived at the view that when the government gets the chance to profit from something, it takes maximum advantage. It was only a matter of time, he feared, before that happened to student loans.

Seven years later—with more than 1 million former students defaulting on government-backed loans every year and with his former agency pulling the plug on a partnership with the consumer bureau tasked with protecting them—his fears could soon be realized.

Last week, the Education Department quietly informed the Consumer Financial Protection Bureau that it would stop sharing critical information on $1.3 trillion of federal student loans, ending a partnership that has let the CFPB sue loan companies and force others to change their practices in the nation’s second-largest household debt market. Several former high-ranking federal officials fear the directive signals a greater leniency toward loan companies trying to collect on debts, and perhaps a new effort by the Trump administration to undermine the bureau’s enforcement authority.

“The system is always going to work against the interest of borrowers and toward the interest of the government,” said Bergeron, who retired as the Education Department’s head of postsecondary education in 2013 after more than 30 years there. “The CFPB is a check on that, and a necessary one.”

To many close observers, a move to cripple the bureau has seemed inevitable. Republican members of Congress for years have tried, without success, to restrict its authority and called for the firing of its director, Richard Cordray. “Think about it: Director Cordray has served longer under Donald Trump than Steve Bannon has,” said Isaac Boltansky, an analyst at Compass Point Research & Trading, referring to the president’s former adviser. The latest move by Education Secretary Betsy DeVos is simply “some of the political appointees of the Trump administration fighting back accordingly.”

Congress and the Obama administration created the CFPB in 2010, after the financial crisis, in an effort to crack down on dodgy loan companies and to supervise businesses that had historically operated with little oversight, such as payday lenders and student loan servicers. Although polls suggest few Americans know about the CFPB, since 2013 they’ve filed more than 15,000 complaints with it about their federal student loans, its public database shows, accusing companies of everything from abusive collection calls to trying to stop them from enrolling in government-promoted, income-based repayment plans.

The consumer bureau has tried to curb loan practices it thinks are hurting borrowers, including actions carried out on behalf of the federal government. It has issued public warnings about potentially deceptive acts and underused debt-relief programs, referred cases to the Department of Justice, and pushed companies to stop practices it says are unfair, such as steering troubled borrowers into short-term plans that postpone their payments but still let interest accrue. Along with two states’ attorneys general, it has sued one of the Education Department’s largest loan contractors, Navient Corp., accusing it of illegally cheating hundreds of thousands of student debtors out of their right to lower their payments. Navient has denied wrongdoing, saying it followed department guidelines.

The Education Department, meanwhile, hasn’t been penalizing its contracted loan servicers for engaging in the practices the CFPB has tried to change. The department has been consistently criticized over the years by government watchdogs—both its own inspector general and the Government Accountability Office—for what they’ve called its lackluster oversight of its contractors. One audit found the agency didn’t even keep track of borrowers’ complaints.

But to DeVos’s agency, the CFPB’s involvement has only complicated the lives of borrowers and the government contractors paid to counsel them and collect on their debts. The two agencies’ directives to loan companies sometimes conflict, which causes confusion, DeVos deputies Kathleen Smith and A. Wayne Johnson told Cordray in the letter last week terminating their partnership. The department, they wrote, is shutting out the bureau to “enhance the efficiencies of our servicers.” Elizabeth Hill, a department spokeswoman, didn’t elaborate.